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We're a small Australian team and we read every message ourselves.
Response times
We reply to every message within 24 hours, Monday to Friday (AEST). Weekend messages are answered on the next business day.
You might get a faster answer
Delivery times, tracking and product questions — read our FAQ.
Returning something — see the Refund Policy.
Writing about an order?
Include your order number and describe the issue in as much detail as possible, especially if something arrived damaged or faulty — this helps us resolve it quickly without going back and forth.